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Crossroads to Pathways Counseling
Start Your Journey With Us Today

Payment Methods & Insurance
Get in touch with us at info@new.com
Cash and checks are not accepted at any of our practice locations. All major debit and credit cards are accepted and a debit or credit card must be on file before services are rendered.
Insurances Accepted
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BCBS of Alabama
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Cigna
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AllKids
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Aetna
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You must leave a card on file for any balances that is not paid by your insurance. (See Informed Consent). Unpaid balances are subject to being sent to collection agencies for payment after 30 days.

We no Longer Accept Medicaid, Medicare or UHC/Optum after March 2025

Private Pay
We accept payment through the secure client portal and we accept Visa, Mastercard, Amex, and Venmo. We do not accept cash or personal check payments in the office. Payment method must be on file for all Private Pay clients and No Show/Cancellation Fees are implemented with all new intake sessions.
Reduced Fee
Crossroads to Pathways Counseling offers a limited number of reduced fee sessions to clients to be provided by provisional licensed clinical therapists. Email for more info.


We understand that unexpected situations can arise; however, failure to attend your scheduled therapy appointment without prior notification will result in a $100 no-show fee. Additionally, cancellations or rescheduling requests made less than 24 hours before your appointment will incur a $100 late cancellation fee. For more details, please refer to our late cancellation/no-show policy available through your client portal. We appreciate your understanding and cooperation as we work together to maintain the availability and quality of care for all our clients.
Cancellation Policy
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